Learn — Healthcare Practice Glossary
Definitions and practical guides for the terms running a modern practice depends on.
AI Patient Intake
AI patient intake is software that uses large language models to handle the patient onboarding workflow — collecting demographics, insurance, history, and symptoms through conversa…
Read definition →Patient Engagement Software
Patient engagement software is the layer of tools that handle the patient communication lifecycle — scheduling, reminders, intake, recall, reviews, and marketing — outside the EHR.…
Read definition →Practice Management Software
Practice management (PM) software handles the operational backbone of a healthcare practice — scheduling, patient records, billing, insurance, and reporting. Sometimes bundled with…
Read definition →HIPAA-Compliant Software
HIPAA-compliant software is any tool that meets the HIPAA Security Rule's administrative, physical, and technical safeguards AND signs a Business Associate Agreement (BAA) with the…
Read definition →Patient No-Show Rate
The no-show rate is the percentage of scheduled appointments where the patient does not arrive and does not cancel in advance. National averages run 15-30% depending on specialty a…
Read definition →Recall Marketing in Healthcare
Recall marketing is the systematic outreach to past patients who have lapsed — typically defined as no visit in 60, 90, 180, or 365+ days — with the goal of bringing them back.…
Read definition →Cost Per New Patient (CPNP)
Cost per new patient (CPNP) is total marketing spend divided by new patients acquired over the same period. The single most important practice marketing metric — and the one most p…
Read definition →A2P 10DLC for Healthcare Practices
A2P 10DLC is the US carrier registration system for application-to-person (A2P) SMS sent from 10-digit long codes (10DLC). Required for any business texting patients from a regular…
Read definition →Agent Studio
Agent Studio is a visual, no-code builder for AI agents — trigger-driven workflows that combine knowledge retrieval, AI reasoning, and concrete actions inside a practice.…
Read definition →Multi-Agent AI Systems
Multi-agent AI systems are architectures where multiple specialized AI agents work together — each with a narrow job — instead of one general-purpose agent trying to do everything.…
Read definition →MCP Server (Model Context Protocol)
An MCP server is software that exposes a system (like a practice platform) to AI assistants like Claude and ChatGPT through the open Model Context Protocol, so the AI can query liv…
Read definition →Knowledge Base / RAG
A Knowledge Base in an AI context is a curated store of practice-specific content the AI retrieves from before answering. RAG (Retrieval-Augmented Generation) is the technique that…
Read definition →Conversation AI vs Scripted Bot
Scripted bots follow a fixed decision tree — press 1, press 2, type the keyword. Conversation AI uses an LLM to understand intent in natural language and respond contextually, hold…
Read definition →Ready to Get Started?
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